How do I get an Ohio Catholic ATM card?

• Open a Share Savings account and apply for an ATM card.  Complete and send in an ATM/Debit Card Application  or a Member Service Representative can assist you at any branch location completing the necessary paperwork.  ATM and/or DEBIT CARD REQUEST Form

Do I need to activate my Ohio Catholic ATM card?

• Yes, call to activate your card from the primary phone number on file with Ohio Catholic.

Is there a limit to the number of withdrawals I can make with my ATM card?

• You are limited to any combination ATM withdrawals and POS purchases of $200 per day with a limit of 9 transactions per day.  You are also limited to 6 FREE withdrawals per month at participating network ATMs. You will be charged a nominal fee for each withdrawal after the sixth ATM withdrawal.
• Saving Accounts are subject to Regulation D withdrawal restrictions.  Point-of-Sale (POS) transactions are included in the number of restricted withdrawals.

What is an ATM access fee?

• An ATM access fee is a fee that Ohio Catholic is charged for its members to use a foreign ATM (a non-Ohio Catholic or non-Ohio Catholic CO-OP Network ATM).  Ohio Catholic passes a portion of this fee on to its members.  Foreign ATM owners may also charge an ATM  surcharge fee.

What is an ATM surcharge?

• An ATM surcharge is a fee that a foreign ATM owner (a non-Ohio Catholic or non-Ohio Catholic CO-OP Network ATM) charges people for the privilege of using their ATM.  ATM owners who do charge a surcharge are required to disclose the surcharge fees before you complete the ATM transaction.  If you don’t want to pay the surcharge, simply cancel the transaction.  Please note Ohio Catholic is not charging this fee and has no control over the amount charged.

When will my ATM deposit be credited to my account?

• Holds are placed on all deposits made at all ATMs.  Deposits are processed each business day.  Funds will be available between the second and the fifth business day following the date of deposit.  If an extended hold is required, Ohio Catholic will notify the member.   Business days are Monday through Friday. 

Can I make a deposit at an ATM not owned by Ohio Catholic Federal Credit Union?

• Yes, you can also make deposits at PNC ATMs and participating Alliance One ATMs.  However, we can’t guarantee how long it will take another financial institution to send your deposit to us for processing.  If you enjoy the convenience of making ATM deposits, but need the deposit to post in a timely manner, make deposits at an Ohio Catholic ATM.

Why are there periods of time when I am limited to the amount of money I can withdrawal from an Ohio Catholic or CO-OP ATM?

• ATMs are taken offline for balancing and updating.  During the offline periods, the ATM network will only let you withdraw $105 daily from the ATM machine and $200 in P.O.S. transactions.

Can I use my ATM card to make purchases?

• Yes, if retailer allows for debit transactions, select debit and enter the pin.

How many tries do I have to get the correct PIN?

• You have three tries to get you PIN correctly entered into the ATM.  For your security, if your PIN is entered incorrectly three consecutive times, you will be locked out by the ATM machine.  You will need to contact the credit union to reset your PIN.  Your card will be available for use 24 hours after PIN is reset.  You may reset your password via email, fax, written correspondence or in person. Correspondence must include the following:

Attention: Member Service – PIN reset request
Name
Date
Contact Phone Number
Signature or email address on file

• E-mail requests – customerservice@ohiocatholicfcu.com To get your ATM PIN reset via email request, your email address must already be on file at Ohio Catholic
• Fax requests – (216) 663-8610
• Mail requests – 13623 Rockside Road, Garfield Hts., Ohio 44125

I have forgotten my PIN.  What do I do?

• Simply bring your card to any of our branch locations.  We will re-PIN your Ohio Catholic ATM Card for free.

Can I use my Ohio Catholic ATM card in another state or a foreign country?

• Yes.  You can use your ATM card worldwide on ATMs bearing the CO-OP Network, STAR*, PLUS*, CIRRUS* logo (*indicates that a withdrawal fee is charged for each transaction made at ATMs in these networks).  Note: you may experience difficulties using your Ohio Catholic ATM card to access money in your savings account in certain foreign countries because some countries’ ATM networks only allow people to withdraw money from their checking accounts.

Do I need to contact the credit union if I plan on using my ATM card while traveling?

• To insure uninterrupted service while traveling contact Ohio Catholic at 216-663-6800 with the dates and locations of your travel plans.

What do I do if I lose my ATM Card?

• During business hours, call 216-663-6800.  After business hours or holidays, call 866-333-4740.

Is there a fee to replace a lost or stolen Ohio Catholic Federal Credit Union ATM Card?

• Yes, there is a fee to replace the card.  

How long does it take to receive a new Ohio Catholic Federal Credit Union ATM Card?

• Typically, you’ll receive the new card in 7-10 business days.