How to get started with It’s Me 247 Mobile Web Banking?

• Simply sign-up for It’s Me 247 Online Banking and complete your PIB profile.  Create your password and security questions.  See It’s Me 247 Online Banking for more details.  Your username and password will be the same for both Online and Mobile Web Banking. Note: All It’s Me 247 users will have to accept the new “User Agreement” whether or not you wish to use the Mobile Web Banking feature. Click on Mobile Web Banking Icon once you are in It’s Me 247.

What is a PIB Profile?

• PIB, which stands for Personal Internet Branch, lets you customize exactly how online banking will work for you.  With your own PIB profile, you can personalize what features and transactions types will be available.

What if I forget my password or Security question answers?

• You can reset your own password by answering all three of your security questions.  Online banking will only allow three invalid attempts before the password is disabled.  If you see the following message: Please contact the Credit Union for a new password, your password must be reset by OCFCU.
• Passwords may be reset by coming into any one of our branch locations, by email (if we have your email on file) or by written request.

Once my It’s Me 247 Online Banking is set up, how do I access Mobile Web Banking?

• Log into the OCFCU website and click on It’s Me 247 Online Banking/It’s Me 247 Mobile Web Banking icon.  Our site will try to auto-detect the device you are connecting with based on your browser’s reported “User Agent String.”

How secure is Mobile Web Banking?

• Mobile Web Banking employs security at two levels: control of access to your accounts and security of transmission over the Internet.  Account access security is accomplished by the use of your personal access codes: a User ID and Password.  Transmission security is achieved by requiring the use of a browser that includes the highest level of encryption available.

Security Features of Mobile Banking

• Always log out of mobile banking.  Logout is located on the Home/Logout screen.  You may need to click on the Home button to view this screen.
• To change your password, log on to your secure account in It’s Me 247.  For security purposes, you may not change your password in Mobile Banking.
• If you feel that your account has been compromised, contact OCFCU immediately.  If after hours, enter an incorrect password three times to lock your account

Is It’s Me Mobile Web Banking Free?

• Yes, OCFCU does not charge for Mobile Web Banking but check with your wireless provider to see if they charge Internet access fees.

Who do I contact for customer support?

• Contact an OCFCU Member Service Representative at 216-663-6800 for expert assistance and guidance in setting up Mobile Web Banking.

What cellular devices can be used to access Mobile Web Banking?

• Mobile refers to the ability to access a website or resource via a cellular or wireless handheld device.  Smartphones exist in many varieties: iPhone, Android, Palm, Blackberry, etc.  While we try to make our mobile sites accessible to as many of these devices as practical, those with full featured, modern web browsers such as those based on WebKit or Opera will usually give the best results.  Our focus is on supporting the latest generation of standards compliant mobile browsers based on WebKit and Opera, eg. Apple’s iPhone, Google’s Android, Palm, and modern BlackBerry devices.  If your device is currently unsupported, it’s possible there is a more modern browser available for your phone, possibly Opera Mini, etc that will give you an all around better mobile browsing experience. 

What if my device is lost or stolen?

• If your mobile device is lost or stolen, immediately contact your carrier to deactivate the service on the mobile device.  You do not need to contact OCFCU.  Mobile Web Banking can only be accessed by using your personal access codes: a User ID, Password, and Security Question Answers.  Your account details and information are not stored on your phone. Even though there are security processes set in place and your account information is not stored on your device, there are a few steps you can take to protect yourself.
  • Always log out of mobile web banking
  • Change your password by logging on to your secure It’s Me 247 online banking account.  For security purposes, you may not change your password when accessing It’s Me 247 via Mobile device.
  • If you feel that your account has been compromised, contact OCFCU immediately.  If after hours, enter an incorrect password three times to lock your account.