SUPPORT

EVERYTHING YOU NEED TO KNOW

Branch Information, ATM Locator, FAQs and More

Ohio Catholic Federal Credit Union OCFCU Manage Support Member Service Call Center

MEMBER SERVICE CENTER

The Ohio Catholic FCU Member Service Center is our full-service, toll-free branch that provides a convenient way for members to conduct their banking over the phone. Members can perform almost all banking activities through our Member Service Center. Our friendly staff is available at extended hours to help assist all of our members or to help you open up a new membership.

MEMBER SERVICE CENTER PHONE NUMBER:

(888) 696-4462

HOURS:

Mon – Fri: 8:30am – 6:00pm

Saturday: 9:00am – 1:00pm

Sunday: Closed

Click here for our holiday closure schedule.

LOCATIONS/ATMS

VIEW LOCATIONS

IMPORTANT INFORMATION

HOW DO I REPORT A LOST OR STOLEN CARD?

To report a stolen or lost card, please contact us at (888) 241-2510 if you are currently within the United States or (909) 941-1398 if you are outside the United States.

HOW DO I DISPUTE A TRANSACTION OR REPORT A SUSPECTED FRAUD?

To dispute a transaction made with your debit card or for suspected fraud, please call (888) 514-1348. Debit card disputes can only be made by calling this number. Ohio Catholic FCU branch locations cannot accept debit card disputes.

HOW DO I ACTIVATE MY CARD AND SELECT A PIN?

To activate your debit card and to pick a pin, please contact us at (866) 762-0558 if you are currently within the United States or (501) 588-7531 if you are outside the United States.

WHAT LIMITS ARE ON MY DEBIT CARD?

Subject to your available account balance, you may make a combination of ATM withdrawals of $500 maximum and point-of-sale (POS) purchases of $2,500 per day maximum, with a limit of 10 transactions per day.

HOW DO I AVOID ATM FEES?

Use your debit card surcharge-free at any Ohio Catholic FCU ATM or at any ATM within the CO-OP, MoneyPass, or Alliance One ATM networks.

CAN I MAKE ATM DEPOSITS WITH MY DEBIT CARD?

Ohio Catholic FCU members may make an unlimited number of deposits at Ohio Catholic FCU ATMs, PNC ATMs and participating Alliance One ATMs with no access or surcharge fees. PNC Bank will only accept deposits for Ohio Catholic FCU at their ATM machines – NOT inside their branches or through night depository drops.

YOU’VE GOT QUESTIONS.
WE’VE GOT ANSWERS

WHAT IS THE OHIO CATHOLIC FCU ROUTING NUMBER?

241078875

WHY AM I UNABLE TO ACCESS MY ONLINE BANKING? I HAVE THE CORRECT USER ID AND PASSWORD.

This usually means that the account is locked for security purposes. Simply changing your password will not unlock your account. Please contact the Call Center at (888) 696-4462 or visit your favorite regional branch to unlock your account.

MY PASSWORD WAS RESET BY MEMBER SERVICES BUT IT IS STILL NOT WORKING. WHY?

If you received a “temporary password”, it is only active for 24 hours. Temporary passwords must be changed by selecting “Settings” under the pathway: “Modify Personal Settings”, then selecting “Modify Login Information”. If you are outside of this time period, please contact the Call Center at (888) 696-4462.

Password Requirements: Must have an uppercase letter, a lowercase letter, a number and a special character, and not used within the last 6 months.

WHY AM I GETTING THE WRONG PICTURE WHEN I PUT IN MY MEMBER ID?

If you are getting the wrong identification picture when logging in this means you have entered an incorrect username.

I PAID A BILL THROUGH OHIO CATHOLIC FCU BILL PAY, BUT MY PAYMENT SHOWED AS LATE. WHY?

When making a payment using iPay Bill Pay, you will be asked for the payment date. This date is the date that the payment will come out of your account and be sent to the payee. This date is not the date that the payment will reach the payee. It could take up to a week for payment to reach a payee; therefore, make sure you are checking your iPay Bill Pay via Ohio Catholic FCU Online Banking to ensure you can see the date that the payment is estimated to arrive to the payee.

CAN I MAKE A PAYMENT OR A DEPOSIT OVER THE PHONE WITH A DEBIT OR CREDIT CARD?

We are currently unable to accept payments and deposits over the phone. We would recommend using iPay Bill Pay or an automatic ACH transaction to move money from other accounts to OCFCU accounts.

I PAID OFF MY LOAN BALANCE THROUGH ONLINE BANKING, BUT THE NEXT DAY THERE WAS STILL A SMALL AMOUNT LEFT OVER ON THE LOAN. WHY?

Online banking gives balance information but not payoff information that includes all interest charges. Please contact the Call Center at (888) 696-4462 or stop by your favorite branch to request the payoff amount. Some loans may require a cash or check payment to payoff and may not be paid in full through Online Banking.

CAN I HAVE MY LOANS PAID AUTOMATICALLY OUT OF MY CHECKING ACCOUNT?

Yes! Contact the Call Center at (888) 696-4462 or stop in a branch to obtain the necessary paperwork. It is free to setup automatic payments from OCFCU accounts to OCFCU loans.

CAN I HAVE MY LOANS WITH ANOTHER BANK PAID AUTOMATICALLY FROM MY ACCOUNTS?

Yes! You can either: 1) Use the free Bill Pay feature through our online banking; 2) Set up an automatic ACH for a direct debit. Please note that there is a small one-time fee for the ACH service.

WHAT IS THE MAXIMUM AMOUNT THAT I CAN WITHDRAWAL FROM THE ATM?

The daily limit for ATM cash withdrawals with your debit or credit card is $500. Please contact the Call Center at (888) 696-4462 if you are having any other issues with your debit or credit card.

WHY IS MY DEBIT / CREDIT CARD GETTING DECLINED WHEN I HAVE SUFFICIENT FUNDS IN MY ACCOUNT TO COVER THE PURCHASE?

As a security measure, the daily limit for debit or credit card purchases is $2,500. If you need to make a purchase over this amount, please contact the Call Center at (888) 696-4462 and ask to have this limit temporarily lifted. The Call Center is open from 8:30 a.m. – 6:00 p.m. Monday through Friday and from 8:30 a.m. – 1:00 p.m. on Saturday. Please note that there is also a daily maximum of ten swipes per debit / credit card.

WHAT ARE THE CURRENT RATES ON LOANS AND DEPOSITS?

Our current loan rates can be found here. To get the actual interest rate for a lending product, you must submit a completed loan application. Your interest rate will depend on your credit score, the loan amount, the term of the loan, and the value of the collateral (if the request is for a secured loan).

I KEEP TRYING TO TRANSFER FUNDS OUT OF MY SAVINGS ACCOUNT VIA THE OHIO CATHOLIC MOBILE BANKING APP AND IT IS NOT WORKING. WHY?

If you keep attempting to transfer funds via your savings account and it is not working, you have probably used your six allotted withdrawals for the month. This is a federal regulation known as “Regulation D”, which only permits you to withdraw money from your savings account six times in a month.

If you need to access additional funds and you have reached your limit for the month, there is hope! You will just need to come into your favorite regional branch in order to transfer or withdrawal funds to stay in compliance with Regulation D.

WHY IS THERE SUCH A LONG HOLD ON MY CHECK THAT I DEPOSITED?

The reason we have check holds is for your safety and ours. If a check is made payable to somebody (even a payroll check), there is always a chance that the check could bounce. In order to verify funds and protect all parties, the check must be held for 2-5 business days. Some checks may be held longer (5-7 business days) depending on the circumstance.

CAN I BRING IN MY BIG CONTAINER OF CHANGE AND EXCHANGE IT FOR BILLS?

If you have a large amount of change that you would like to exchange or deposit, it must be rolled in order for us to accept it. Coin wrappers are available at all of our branches at no charge for our members. There is a 5% fee for coin processing.

HOW DO I REDEEM MY CREDIT CARD REWARDS POINTS?

You will need to sign in here to redeem your points. If you are unsure how to redeem your rewards points, review our blog post to get step-by-step instructions.

HOW DO I DEPOSIT CHECKS THROUGH THE MOBILE APP?

Endorse the checks with your signature and “OCFCU – For Mobile Deposit Only”
Log in to your Ohio Catholic mobile app on your smartphone
Choose Make a Deposit
Choose which Ohio Catholic account you are making the deposit into
Enter the dollar amount of the check you are depositing
Photograph the front and back of the check
Click submit
A confirmation message will appear on your screen upon deposit acceptance

IS THERE A LIMIT TO MY DEPOSITS THROUGH THE MOBILE APP?

Yes.

Number of checks allowed to deposit through the mobile app per day – 10 Total dollar amount of any one single mobile check deposit allowed – $5,000.00 Total dollar amount of mobile check deposits per day (if multiple checks are deposited) – $10,000.00

WHAT ELSE CAN I DO WITH THE OHIO CATHOLIC MOBILE APP?

As a Mobile Banking user, you can now:

Check account balances and view your transaction history
Transfer funds between your Ohio Catholic accounts
Quickly locate Ohio Catholic branches and ATM locations

CAN I SEND A SECURE MESSAGE THROUGH THE MOBILE APP TO THE CREDIT UNION?

Yes. Members will be able to send secure messages to Ohio Catholic through the mobile app. The messages will go directly to the Call Center.

CAN I ALSO USE SMS (TEXT) MESSAGE SUPPORT?

Yes. Message and data rates may apply.

DO YOU OFFER FINGERPRINT AUTHENTICATION?

Yes, this feature is available for iOS devices with iOS 8 or later that support fingerprint authentication (iPhone 5S, iPhone 6, iPhone 6+, iPad Air2, etc.). This feature makes the log in process more secure and faster access to your accounts.

I AM NOT GETTING EMAILS ANYMORE FROM OHIO CATHOLIC. HOW DO I RESUBSCRIBE?

Just fill out the form on the Resubscribe page and you will be back on the list. We utilize the same email platform for our Marketing and Informative emails so if you opted out of Marketing emails, you are also missing information like changes to branch hours, online banking updates, etc. You will always receive your email account statements.